Information for Our Guests

For information on the possibilities of renting conference premises, e-mail us at mice.cz@cz.ensanahotels.com or browse through our online offer HERE. 

Phone: 41 111

The offer of concerts, cultural programs and trips can be found HERE or on the information board in the hotel lobby.

Phone: 41 111

Mineral springs are considered a true symbol of health. More than a hundred mineral springs can be found in the wider surroundings of Mariánské Lázně and about forty in the spa town itself. All the local curative springs yield cold acidulous water with temperatures ranging between 7 and 10 °C. The significant difference in their chemical composition allows the drinking cure to target a wide range of various organ diseases. The mineral water quantity prescribed for the drinking cure varies depending on the diagnosis and the condition of the patient. Before commencing the drinking cure, always consult your attending physician about which mineral springs and in what quantity are suitable for you.

A drinking fountain of the Balbín Spring is located at the reception on the hotel premises.

Dry cleaning services are available from Monday to Friday. Kindly contact the reception.

Phone: 41 111

The electric voltage on the hotel premises is 230V.

The ENSANA Cosmetics line exploits the beneficial effects of the natural curative resources from all spa companies belonging to the ENSANA Group. The products contain mineral water, peat, therapeutic mud, or mineral salt. You can purchase the products at the reception.

Phone: 41 117

Ensana Life rewards the most loyal and frequent guests. The more nights you stay with us in the current and previous year, the more you will advance. For more information, e-mail us at ensana.life@ensanahotels.com or visit our web.

The benefit card allows the holder to take advantage of various discounts on selected services provided by Léčebné lázně Mariánské Lázně a.s., as well as at selected shops in Mariánské Lázně. More detailed information is available in the leaflet or you may contact the reception.

Phone: 41 111

The Vltava Spa Hotel is not located in the spa zone and the entry of vehicles is unrestricted.

Permits for the entry to the spa zone are issued by the Municipal Police (Ruská 155), or you can buy them in parking machines.

The evacuation plan is placed on the door inside your room. A detailed description is available at the reception.

Phone: 41 111

In the event of a fire alarm, use the exit route marked in the fire evacuation plan. Never use the elevator during a fire.

The Vltava Hotel Fitness Centre is at your disposal on the 6th floor daily from 7.00 AM to 10.30 PM.

The Premier Fitness Centre at the Centrální Lázně Hotel is available to all guests of Léčebné lázně Mariánské Lázně a.s. free of charge daily from 7.00 AM until 9.00 PM.

Phone: 41 117, 35 151

You can adjust the temperature in your room by a thermostatic valve.

• Roman Catholic Church of the Assumption of the Virgin Mary, Goethovo náměstí, 110/31
• Roman Catholic Church of Saint Anthony, Úšovice, Ke Kostelu 46
• Roman Catholic Church of Saint Anne, Velká Hleďsebe, Kostelní
• Orthodox Church of Saint Vladimir, Ruská 347
• Evangelic Church, Mírové náměstí 90
• Anglican Church, Ruská 98
• Meeting-house of the Czechoslovak Hussite Church, church office, Boženy Němcové 5

The reception will gladly provide you with more information on how to connect to the wireless Internet in your guest room or the hotel lobby. If you do not have your own mobile device (PC, tablet, smartphone, etc.), an Internet corner is at your disposal free of charge in the hotel lobby.

Wi-Fi password: marbad456

Phone: 41 111

The Lobby Bar is located on the ground floor of the Vltava Hotel and offers a variety of coffees, desserts, mixed, alcoholic, and non-alcoholic beverages.

Daily opening hours: 10.00 AM – 10.00 PM

Kindly contact the reception.

Phone: 41 111

For storing your luggage in the luggage room, kindly call the reception.

Phone: 41 111

Medical services are available directly at the hotel from 7.00 AM until 3.00 PM.

From 3.00 PM to 7.00 AM, on weekends and bank holidays, medical assistance is secured by emergency services operated by Léčebné lázně Mariánské Lázně a.s. For more information, kindly contact the treatment room or the reception.

Phone: 41 117

Parking spaces by the hotel are not guarded and are subject to a fee. With a view to the limited number of parking spaces, an advance reservation is necessary. The reception will provide you with information on the current parking fee rates. If you are a disability card holder, you can use the reserved parking space in front of the hotel.

In Mariánské Lázně, parking is possible only in designated areas or at the Parking Centre (Pramenská 653).

Phone: 41 111

The pavilion is located on the spa colonnade and is open daily from 7.00 AM to 6.00 PM. The Rudolph Spring, the Caroline Spring and the Cross Spring are accessible in the pavilion.

We accept VISA, Eurocard/Master Card, Diners Club, and American Express payment cards.

Small dogs are allowed in the hotel for a fee. It is necessary to notify the hotel in advance. Dogs are not allowed to enter the restaurant or the therapeutic department.

Based on your provided feedback, the questionnaire helps us to increase the quality of our services. The Ask Now terminals are located at the reception, or you can complete the questionnaire HERE. We thank you in advance for completing it. For more information, kindly contact the reception.

The Regina Restaurant is open daily. The Fit & Healthy brochure dedicated to healthy nutrition can be found HERE.

• breakfast 7.00 AM – 9.30 AM
• lunch 11.30 AM – 1.30 PM
• dinner 5.30 PM – 7.30 PM

Phone: 41 127

Your room is cleaned daily. A vase for flowers, a pillow, etc. will be provided by the room maid or the reception.

Phone: 41 111

Every time you leave the room, kindly make sure that the door is properly closed. On the day of your departure, hand in your key by or before 11.00 AM. In case you need to stay in your room longer, kindly contact the reception.

Phone: 41 111

Use the safe-deposit box in your guest room for the safekeeping of your valuables, money, and personal documents. The use of the safe-deposit box is free of charge. The hotel is not liable for items kept in the safe-deposit box.

The sauna is located on the swimming pool premises. Hotel guests can use the sauna daily and free of charge in the opening hours from 1.00 PM to 8.00 PM. Kindly observe the international sauna hygiene rules. Thank you.

Phone: 41 117

For more information, kindly contact the reception.

• Discgolf
• Fitness (Premier Fitness Centre, Centrální Lázně Hotel)
• Golf, footgolf (Royal Golf Club Mariánské Lázně, telephone: +420 354 624 300)
• Mountain scooters
• Riding hall
• Hunting (Kladská Hunting Lodge, telephone +420 354 691 339)
• Skiing – ski area and cross-country skiing routes
• Nordic walking
• Bicycle rental
• Fishing
• Tennis courts, padel

Phone: 41 111

The sun terrace is located in the Aeskulap building on floor 2A. It is open from May to the end of October depending on the weather.

The swimming pool with water attractions and a whirlpool is located on floor 3A. It is open from Monday to Friday from 1.00 AM to 8.00 PM and from 9.00 AM to 8.00 PM on weekends. For further information, kindly contact our reception or the treatment room.

Phone: 41 111, 41 117

The hotel telephone book can be found next to the telephone. For further assistance, kindly contact the reception.

Phone: 41 111

All rooms are equipped with a satellite colour TV. The list of TV channels is accessible by scanning the QR code next to the TV or HERE.

On the day of your arrival, your room will be available from 2.00 PM.

On the day of your departure, your room will be available until 11.00 AM. Your room card will function only until 11.00 AM on the day of your departure.

Hand in your room card at the reception upon your departure.

In the event you need to stay in your room longer, kindly contact the reception.

The fee for early check-in or late check-out is CZK 770.

If you wish to have your luggage taken from your room or stored for safekeeping, kindly contact the reception.

Phone: 41 111

Public town transport is secured by buses and trolleybuses. The fares according to the valid tariff are paid in coins or by a contactless payment card directly to the vehicle driver. Information on the timetables and tariffs, as well as information on bus, railway, and air transport will be readily provided by our reception staff.

Phone: 41 111

Our hotel offers treatments utilising natural curative resources, as well as wellness and relaxation procedures. Spa procedures can be reserved at the Spa reception or the treatment room. The price list of spa procedures at the Vltava Hotel can be found HERE

Phone: 41 112, 41 117

We will gladly arrange trips, walks and round tours of the spa town and its surroundings. Reservations are possible and information is available at the hotel reception.

Phone: 41 111

In case of need, we can lend you a wheelchair. More information will be provided at the reception or the treatment room.

Phone: 41 111, 41 117